Change the Video Provider bar to Zoom Rooms. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by an NTP server. I have asked the PIC that installed the Polycom, he said, he did not set any password. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. . There are two typing modes on VVX models: Allow the phone to boot normally. Enter the device information to register. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. This happend on both devices. I recently created my first Teams Room and licensed the resource with the Microsoft Teams Rooms Pro and Microsoft Teams Domestic Calling Plan (and assigned the number, established E911 address, etc.). You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. If you are adding more than one rooms, click. The term of the Limited Warranty begins from the date of purchase by the original end user customer. a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. The third button from the right will be labeled 1->Aa (one, arrow, capital A, lowercase A). Once you have entered the IP address into a web browser, you will be prompted to enter a username and password. Type in the phones MAC address. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek . YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. ApexsIgnite for Microsoft Teams Roomsservice offering will empower your workforce to connect, collaborate, and communicate confidently and securely across boundaries. I just tried it again and voila, it worked.. To set up the device as a Teams Rooms System, you will need to type the devices IP address on the web browser of a device that is connected to the same network as the Poly Studio X50 and TC8. The Poly Studio X series was engineered for collaboration. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity.Learn more https://bit.ly/2M84t2k Log into your X50 or X30 Video bar with a web browser to the ip address on the display. For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. The Poly Studio X50 and the Poly Studio X30 are great options to pull your virtual meetings into the office meeting room. Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. Note. Poly Studio X50; Poly Studio X70; G7500 Video Conferencing System. The default password is the last 6 digits of your device's Serial Number. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. Users will love having the native Teams experience built right in. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from ass. Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period. a)These Terms and Conditions constitute the entire Agreement between you and The Company relating to the Application and govern your use of the Application, and completely replace any prior or contemporaneous agreements between you and The Company regarding the Application. Neither you nor The Company are permitted to delegate their responsibilities or obligations under these Terms and Conditions without the prior written approval of the other party. d)The rights granted in these Terms and Conditions may not be assigned or transferred by either you or The Company without the prior written approval of the other party. This product is very suitable for groups up to 6 persons. The original end user customer who purchased a Poly product. Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued. POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. It is more important than ever to enable high-quality hybrid meeting experiences. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. Save my name, email, and website in this browser for the next time I comment. Enter the IP address of the device in a browser and login to the System Web Interface of the device. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. This Limited Warranty covers Poly products purchased in original Poly packaging. Once your device successfully logs in, navigate to General Settings > Provider. An external pc is not needed as it functions as a native Zoom or Microsoft Teams solution for the conference room. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. Special but okey. Learn More >>, Your email address will not be published. You no longer need a API license to pair your new X50 with Zoom Meetings. Poly, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. On your computer, open a web browser. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. Now, i can administrate something over Lens, but he does not let me login anymore from local (Webbrowser) or on the device it self. Thanks for your suggestion. The unit appears to be new and I unboxed it. but I try Default id:-admin,password:-your system serial no, is not work.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can you tell me the default username and password? Once the X50 or X30 boots it will show an IP address on screen. In the system web interface, go to Audio/Video > Audio > Audio Input. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. UnfortunatelyI have made no notes of this event. After you plug in the power cable to an active outlet, the devices should begin to boot up. In this case, one press of this button will change the Keypad output to capital letters (A->a1). To produce a T, the 8-key must be pressed only once. The consent submitted will only be used for data processing originating from this website. On the TC8 Tablet Login to your Zoom Account. The remaining provisions of these Terms and Conditions will continue to be valid and enforceable. Scan the QR code displayed on the monitor with your mobile device. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. When prompted, enter the username and password. Polycom default username and password (Web Administrator Setting), Re: Polycom default username and password (Web Administrator Setting). You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. Obtaining Warranty Support in Another Country. Poly, the propeller. (To navigate to the X50s settings you will need to use a USB mouse.). Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys. This usually begins with 0004 or 6416, and it can be found on a barcode on the back of the phone. Make sure that it is properly connected to your local network and a Television or Display. To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. **Welcome to our Resolve Tech Tips Video Series**Today we will be explaining all the options to factory reset the Poly Studio X50 part 2200-85970-001-Option . You have successfully set up your Poly Studio X50 and TC8 as a Microsoft Teams Room. You agree that you will not, and will not allow any third party to, (i) copy, sell, license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Application or content that may be presented or accessed through the Application for any purpose, unless otherwise permitted, (ii) take any action to circumvent or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without limitation digital rights management functionality) contained in the Application, (iii) use the Application to access, copy, transfer, transcode or retransmit content in violation of any law or third party rights, or (iv) remove, obscure, or alter The Company's or any third party's copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Application. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. Eventually it turns to work correctly. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. Since March 2020, the average Teams user has increased their weekly time spent in meetings by 252% (Microsoft Work Trend Index). This includes their meeting technology. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. This is case-sensitive, so all the letters need to be uppercase. Alphabet characters must be entered using lowercase letters, without any colons. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. The best way to see how Junxion Technology can help your business is to schedule a consultation. On the System Web Interface of the device, go to. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. Page 59 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. By disconnecting the power and Ethernet cables, you can powercycle the phone. . Under Available Devices, select and pair the TC8 with your . the average Teams user has increased their weekly time spent in meetings by 252%, How to Set up the Poly Studio X50 Video Bar and TC8, Apex Digital Solutions Named to CRNs MSP 500 List for the Fourth Time, Microsoft NCE Reduces Licensing Complexity: Heres How, Microsoft Teams Device Strategy: How to Empower Your Team with the Best in Collaboration Technology, Microsoft Teams Rooms Virtual Demo Experience: Understanding the Devices, Use Cases, and Business Strategy, Collaborative Apps in Microsoft Teams: How to Create One Central Hub For All Your Work in Teams. If you can't read the back label, you can find the . Manage Settings Once the X50 or X30 boots it will show an IP address on screen. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. 7 0. berlin-admin / pioneer (131) 06/17/2022, 12:06 pm. I have performed a factory reset on the device and started over again. As of August 29, 2022, HP Inc. completed the acquisition of Poly. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. I'm having trouble and hoping someone can help. The administrator password will now be 456. Required fields are marked *. As of August 29, 2022, HP Inc. completed the acquisition of Poly. Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. The default credentials are: Username: admin. For HP product support, please visit the HP Customer Support site. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. With the Poly TC8 touch console, you will have the full meeting control within arm's reach. 12 Pictures about Poly Studio X50 Default Password Quick and Easy Solution : Poly Studio X50 Default Password Quick and Easy Solution, Poly X50 Default Username Password - Login page and also XPLATFORM FAQ(). In such event, you must immediately delete the Application. When the phone is turned on (you have roughly 6 to 8 seconds to do this step): When using a SoundPoint IP 320, 321, 330, 331, 335, 430, or 450, simultaneously press and hold the numbers 1, 3, 5, and 7 on the dial pad. To the product All questions. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. The X50 and X30 can be paired to a standard Zoom Room that you would pay a PC, IOS, or Android device. The first character is the current keypad output. press and hold the dial pad keys 1, 3, 5 keys. Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. Is there a web interface to make settings? Post answer. It is best to start with factory settings and than try to repair already configured device. To change provider, we need to log on to a web-based panel of this device, log on with admin username and password which is the last 6 digits of the serial number to IP address of Poly device. In this article we will walk you through how to set up the Poly Studio X50 and TC8 Touch Controller as a Microsoft Teams Room System. 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly. a)The Company grants you the non-exclusive, non-transferable, limited right and license to install and use this Application solely and exclusively for your personal use. Warranty Policy for Australia and New Zealand. Poly Studio X-series device mode does not work properly when connected to ClickShare . Users will love having the native Teams experience built right in. The Poly Studio X series was engineered for collaboration. You agree to comply with all applicable U.S. and international export laws and regulations. Perfect for mid-sized rooms, this all-in-one video bar has built-in support for leading cloud services such as Microsoft Teams. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. b)You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. Waiting is sometimes a solution. The default password is the Last 6 digits of the device's serial number. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Initialize the Poly Studio Usb Device Using the Setup Wizard, Identifying Issues Using the Led Indicators, Set Poly Studio as the Default Audio and Video Device, Connect Poly Studio to a Bluetooth Device, Initialize the Poly Studio USB Device Using the Setup Wizard, Update the Poly Studio USB Device and the Remote Control, Pair the Poly Studio USB Device to a Bluetooth Device, Configure a Provisioning Server for Poly Studio USB Device, Export a Configuration File to Your Local System, Identifying Issues Using the LED Indicators, Factory Reset Your Poly Studio USB Device Using Polycom Companion, Pair the Bluetooth Remote Control with Poly Studio, Can't Upgrade, Reset, or Reboot Poly Studio Via Polycom Companion, Conference System Poly Studio X50 Administrator's Manual, Conference System Poly Studio P21 User Manual, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 13: Connect Poly Studio To A Bluetooth Device, Page 14: Configuring Poly Studio Using Polycom Companion, Page 16: Update The Poly Studio Usb Device And The Remote Control, Page 18: Pair The Poly Studio Usb Device To A Bluetooth Device, Page 25: Configure A Provisioning Server For Poly Studio Usb Device, Page 29: Export A Configuration File To Your Local System, Page 32: Factory Reset Your Poly Studio Usb Device Using Polycom Companion, Page 34: Can't Upgrade, Reset, Or Reboot Poly Studio Via Polycom Companion. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. You know the answer? As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. In the browser bar type: 192.168.10.1:8850. Connect your device to a monitor and to the network. Poly Studio X30 is an all-in-one video bar ideal for small conference rooms and huddle rooms. Please register your product at www.poly.com/support/. This is paired with a Poly Studio X50. You will be requested to input the admin password after briefly holding the digits down. Conference System Poly Studio X50 Administrator's Manual. What Products Does This Limited Warranty Cover? THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. Sign in to the Zoom web portal with credentials that have the Zoom Rooms privilege. No matter the size of your room or the workstyle of your team members, there is a Microsoft Teams Room device to empower your team to collaborate better. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. Poly G7500, Poly Studio X50, and Poly Studio X30 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to . I was including for a test two Poly Trio 8800 into Poly Lens. Please refer to the information provided by Poly in the materials received at the time of purchase. Password: last 6 characters of your Poly X30 or Poly X50 serial number. However, the Warranty Period provided in the country where the product was purchased shall apply. The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australian and New Zealand Law. The Studio X50 and Studio X30 don't support IP microphones. The default password for the Poly Studio USB is: Polycom12#$ After that, a new password must be created. Enter the Registration Key copied earlier, into the. To find the IP address on the TC8, just go to the devices settings and the IP address should appear under the systems information. 1) products that are not manufactured by or on behalf of Poly; 2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller; 3) products purchased through online auctions and second-hand products; 4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use; 5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product; 6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines; 7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; 8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and. , go to Acoustic Fence, you can powercycle the phone Consumer Act or the new Zealand Law have! 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